About our products

What are the bags made from?

The bags of our first collection are created from mix of PU & PVC (outer material), polyester (lining), brass hardware (nickel-free). All our materials are manufactured in Italy.

As we strive to evolve towards a more sustainable manufacturing process with each collection, we create our second collection from apple leather: a material created from 27% Polyester, 27% PU, 24% Apple Waste, 22% Cotton. The lining of these bags are made from 88% recycled plastic bottles (PET) and 12% PU.

Our accessories are made from brass, nickel-free. All materials are made in Italy. 


Who makes them?

The bags are designed and handmade in Europe. The atelier is based in Italy; chosen to reduce air miles and to minimise the CO2 footprint of our products. We have a wonderful team of experienced, inspiring, talented craftsmen who hand-make every single one of our products.

 

Payment

You can pay using your Debit or Credit card (Visa, Master, Amex), Paypal, Apple Pay, Google Pay, Bancontact and iDEAL. Please reach out to our customer service team at support@osier.studio if you're having problems with your order.

 

Shipping

How much does it cost to ship my package?

That depends on the ship to address and package size. You will be shown the shipping rate at check out.


Which countries do you ship to?

We ship worldwide. Please note that OSIER is not responsible for any custom duties and taxes.


How long does shipping take?

That depends on the region we ship your order to. Within Europe, it usually takes 5 - 8 business days. Worldwide shipping can take longer than that.


Returns

You may return your purchase within 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@osier.studio.


To return a product, please send to:

OSIER B.V.

Korte Dwarsweg 4

2376 BK Nieuwe Wetering

The Netherlands


With your parcel you should include a proof of purchase/ order confirmation number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If there is no return label, please send an email to our Customer Service team at return@osier.studio (subject line: Request for return label, order no.). We will be happy to email the return label to you.

 

If you are returning an item, please ensure that it is in a suitable condition:

- Unworn

- Clean (no scratches/marks or damage)

You have 30 days from the day of receipt to return your goods. All relevant information on order cancellation can be found in our terms and conditions.

Once we have checked your returned items, we will immediately initiate the refund process. All refunds use the same method of payment that was chosen for the original payment. The date on which the money will actually be credited to your account/credit card depends on the provider of the payment service.

Products bought in stores can only be exchanged/returned at that location.

 

Undeliverable shipments

If a parcel cannot be successfully delivered, it will automatically be returned to us.


Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Discount codes do not apply to this, they are eligible for returns.


Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@osier.studio and send your item to: OSIER B.V., Korte Dwarsweg 4, 2376 BK Nieuwe Wetering, The Netherlands

 

Love,

OSIER