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Rokin [ro·kin] is inspired by one of the major streets in the city centre of Amsterdam. Dive into this buzzing part of the city, ready to get things done!
During our sample sale we offer products that have minor imperfections.
Outer Material: vegan apple leather
Lining: 65% Polyester/ 35% cotton
Accessories: brass hardware (nickel-free)
All materials are made in Italy.
All of our products are made with love and are build to last when handled with care; please avoid rubbing or scraping your precious OSIER purchase against uneven surfaces. To clean, gently wipe down with a warm, damp cloth. Our bags should not be machine-washed or dry cleaned.
For any questions feel free to reach out to our customer service team at firstname.lastname@example.org.
What are the bags made from?
The bags of our first collection are created from a mix of PU & PVC (outer material), polyester (lining), brass hardware (nickel-free). All our materials are manufactured in Italy.
As we strive to evolve towards a more sustainable manufacturing process with each collection, we created our second collection using apple leather: a material created from 27% Polyester, 27% PU, 24% Apple Waste, 22% Cotton. The lining of these bags is made from 88% recycled plastic bottles (PET) and 12% PU.
Who makes them?
The bags are designed and handmade in Europe. Our atelier is based in Italy; chosen to reduce air miles and to minimise the CO2 footprint of our products. We have a wonderful team of experienced, inspiring and talented craftsmen and -women who hand-make every single one of our products.
We accept debit and credit cards (Visa, Master, Amex), Paypal, Apple Pay, Google Pay, Bancontact and iDEAL. Please reach out to our customer service team at email@example.com if you're having any problems with your order. We’re always here to help :)
Shipping cost varies depending on where you are located and package size. You will be shown the shipping rate at check out.
We ship worldwide. Please note that OSIER is not responsible for any custom duties and taxes.
That depends on the region we ship your order to. Within Europe, it usually takes 5 - 8 business days. Worldwide shipping can take longer than that. You will receive the tracking information via email.
For a return label, please send an email to our Customer Service team at firstname.lastname@example.org (subject line: Request for return label, order no.). We will be happy to email the return label to you.
What are the return conditions?
Once your package is received, we will send you an email to notify you whether your refund is approved. If yes, your refund will be processed and the credit will automatically be restored to your credit card or original method of payment. The date on which the money will actually be credited to your account/credit card depends on the provider of the payment service.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return a product, please send to:
2371 EX Roelofarendsveen
Please include a proof of purchase/order confirmation number with your parcel.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We are not liable for lost parcels.
Products bought in stores can only be exchanged/returned at that location.
If a parcel cannot be successfully delivered, it will automatically be returned to us.
Unfortunately, sale items cannot be refunded. Products that are (partly) purchased with a discount code are eligible for returns.
We only replace items if they are defective or damaged. Send us an email at firstname.lastname@example.org and send your item to: OSIER B.V., Alkemadelaan 4, 2371 EX Roelofarendsveen, The Netherlands
Handmade in Europe